Error loading page.
Try refreshing the page. If that doesn't work, there may be a network issue, and you can use our self test page to see what's preventing the page from loading.
Learn more about possible network issues or contact support for more help.

Delivering Knock Your Socks Off Service

Audiobook
With so many choices available to them, today's customers are smarter and more demanding than ever before, putting repeat business at risk. In order to keep them coming back, you can't just give them good, or even great, customer service...you have to knock their socks off! Completely updated with new techniques to help you work successfully with even the most difficult customers, Delivering Knock Your Socks Off Service provides proven tips and strategies for: Meeting customers' expectations and satisfying their needs Becoming easier to do business with Determining the right times to bend or break the rules Becoming fantastic fixers and powerful problem-solvers Coping effectively with "customers from hell" And more! Written and read in the same accessible and humorous style that made this book a classic, the fourth edition features fresh anecdotes as well as brand-new chapters on important topics, including the generational divide, serving customers around the globe, and communicating effectively with coworkers across functions in other departments. Now more powerful than ever, this indispensable guide tells you how to provide better service than your customers have ever imagined.

Expand title description text
Publisher: Ascent Audio Edition: Unabridged

OverDrive Listen audiobook

  • ISBN: 9781469093277
  • File size: 151102 KB
  • Release date: August 5, 2008
  • Duration: 05:14:47

MP3 audiobook

  • ISBN: 9781469093277
  • File size: 151123 KB
  • Release date: August 5, 2008
  • Duration: 05:14:45
  • Number of parts: 5

Formats

OverDrive Listen audiobook
MP3 audiobook

Languages

English

With so many choices available to them, today's customers are smarter and more demanding than ever before, putting repeat business at risk. In order to keep them coming back, you can't just give them good, or even great, customer service...you have to knock their socks off! Completely updated with new techniques to help you work successfully with even the most difficult customers, Delivering Knock Your Socks Off Service provides proven tips and strategies for: Meeting customers' expectations and satisfying their needs Becoming easier to do business with Determining the right times to bend or break the rules Becoming fantastic fixers and powerful problem-solvers Coping effectively with "customers from hell" And more! Written and read in the same accessible and humorous style that made this book a classic, the fourth edition features fresh anecdotes as well as brand-new chapters on important topics, including the generational divide, serving customers around the globe, and communicating effectively with coworkers across functions in other departments. Now more powerful than ever, this indispensable guide tells you how to provide better service than your customers have ever imagined.

Expand title description text